Support & Tickets

Tell us what has gone wrong

Every ticket goes to a named staff member. We aim to reply within 24 hours, and purchase problems usually the same evening.

Sign in to open a ticket

Signing in with Discord means we can see your purchases and your character straight away, which saves both of us three messages of back and forth.

Before you write

Coins missing?

Check your coin history first — the running balance shows exactly what landed and when. If the order is there but the coins are not, quote the order number and we will fix it in minutes.

A key not working?

Nine times out of ten it is a stale binding from another server. Check the in-game pause menu, then Settings, Key Bindings, FiveM.

Appealing a ban?

One appeal per ban, read by somebody who was not involved. Tell us what happened in your own words — "it wasn't me" on its own is a short conversation.

Reporting a player?

Include the time, the location and what happened. Clips help enormously. We can read the server logs, but we need to know where to look.

What we handle

Purchase or payment
Coins missing
Subscription or rank
Ban appeal
Player report
Bug report
Character or vehicle issue
Something else

Faster than a ticket

For quick questions — where a job is, how a mechanic works, whether police are online — Discord is quicker. Tickets are for anything that needs a record.

Open Discord

How we work

Target first reply: 24 hours. Usually a lot quicker in the evening.
Tickets stay readable by you forever, including everything staff wrote to you.
Staff notes are kept separately and are not part of your thread.
Rate the reply when it is resolved — it tells us who is doing well.